We hope you love your purchases, but if for any reason you do need to return something to us, send your item back within 5 days of receiving the product to the address below. No exchanges at this time! Include your order number on the outside of the package!

Oncue Makeup
Attn: Returns
41191 Colonial Dr
Sorrento, La. 70778

Please allow 5-­7 business days from when the item is delivered for your returned order to be processed. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (typically 3-­5 business days). Original shipping charges are nonrefundable.

How much is shipping?

US: $5.00/// International: $10.00 (we are not responsible for extra custom fees that some countries require!)

FREE shipping outside of the US with orders over $150!

How long does shipping take?

Our hours of operation for shipping are Monday through Friday, 8 a.m. to 6 p.m. Central time, excluding weekends and major holidays.

Orders ship 1­-2 business day after you order!

USA: 3­-10 business days; Internationally: 10­-15 business days, not including time spent at customs/border inspection facilities. Please note that this time frame is an estimate and not a guarantee. Any inquiries regarding the exact location of your package should be made to USPS directly.

How do I track my order?

Please allow between 1-2 Business Days for your tracking number to update once you receive your tracking number by email.
 If you don’t see the email in your inbox try checking your spam folder or add customerservice@oncuemakeup.com to your safe sender’s list.